Frequently Asked Questions

No. Because laser is considered a cosmetic procedure, insurance companies don’t cover it. However, the doctor may accept select insurances for his private practice only – not for cosmetic procedures.

Yes, we accept CareCredit. Please visit their website for information and to apply. Current CareCredit customer are advised to manage their accounts through CareCredit’s Cardholder Online Portal.

You may view our monthly special here. Monthly specials are valid through the last day of the month. They exclude 15-minute touch-up sessions and cannot be combined with other offers, promotions, or coupons. Other terms and conditions may apply.

We are always accepting applications.  You may view job descriptions and apply online.

Facebook.com/prolase

Instagram: @prolase

Twitter: @prolase

Physical gift cards may be purchased in-office during business hours.

We also offer online gift certifications that you can send to the recipient automatically. You can purchase an online gift certification here.

For laser hair removal treatments,

Lower Body includes:
Full Legs
Full Bikini
Buttocks
Feet

Upper Body includes:
Full Back
Chest
Abdomen
Shoulders
Full Arms
Under Arms
Neck (Front and Back)
Full Face + Upper Neck
Ears
Hands

At Prolase Laser Clinic, patient care is #1. That’s why we provide a complimentary Good Faith Examination (GFE) to ensure candidacy for treatment, and to ensure that each patient’s medical needs are met.

The GFE is always scheduled if you’re a new patient or have had a change in your medical record. It includes a series of medical questions that you can easily answer. You will be asked these questions by a licensed doctor, physician’s assistant, or nurse practitioner. You are considered a candidate for treatment if you are “GFE cleared”.

At Prolase Laser Clinic, we use the Syneron-Candela GentleMAX Pro – the leading machine in the industry known to permanently reduce and eliminate the growth of hair. We regularly calibrate and maintain our machines to ensure the lasers are precise.

Prolase Laser Clinic requires at least a 24 hour notice of any cancellation or rescheduling of appointments in order to avoid a cancellation fee equal to 30% of the total treatment’s cost. Please see our Office Policy.

Standard consultations for treatments such as laser hair removal, the consultation is complimentary.

For consultations requiring an in-depth medical evaluation or a customized plan of care (e.g. injectable cosmetic treatments), we require a $20 advanced consultation fee. If you decide to move forward with your treatment, then the $20 fee will be credited toward your balance.

A consultation or treatment may be requested to be performed by a doctor will incur an additional surcharge.

Please see our full Office Policy for details or call us during business hours: (818) 507-0909

A valid driver’s license is necessary for identification as Prolase Laser Clinic is a medical office.

In general, we store your personal information to provide you with safe and quality care along with privacy and security. We may also use your personal information to prevent fraud or potentially illegal activities.

Yes, we offer customer service in English, Spanish, Armenian, and Farsi. If the language support you need is unavailable at the time you call, we will make every effort to contact you as soon as support is available.

Each appointment represents time and resources reserved exclusively for you. We pre-authorized your credit card to hold your appointment for treatments for valuing at $100 or more. Your credit card will not be charged. However, if you are subject to a cancellation fee or have an outstanding balance, we reserved the right to charge your credit card or you may provide us with another valid credit card.

Yes. We will make every effort to accommodate your request with your preferred nurse.

You can use your birthday coupon during the month of your birthday and one month after. The birthday offer is invalid beyond the 2 month time frame.

Your birthday coupon can be combined with other coupons and promotions, including the monthly special. It can be used for all treatments.

No, monthly specials can only be used during that month, and is intended to be used by the same patient on the same day. The monthly special cannot be scheduled across multiple visits.

We highly recommend booking an appointment in advanced, especially if you’re a first-time client. We will always try our best to accommodate walk-ins when possible.

If  will be late to your scheduled appointment or cannot make it, please call us immediately to avoid a no-show cancellation fee: (818) 507-0909

Yes, please refer to our online price list here.

For laser hair removal treatments,

Lower Body includes:
Full Legs
Full Bikini
Buttocks
Feet

Upper Body includes:
Full Back
Chest
Abdomen
Shoulders
Full Arms
Under Arms
Neck (Front and Back)
Full Face + Upper Neck
Ears
Hands

We sell 10 grams of numbing cream for $20 and 30 grams for $30. The ointment is available only for our patients. You should apply a thin layer 30-45 minutes prior to your appointment.

Tip: Many patients find it helpful to use plastic wrap to cover the area – especially if you will be putting your clothes back on. Prolase will often provide plastic wrap as a courtesy. Please ask our staff for assistance. We also ask patients to arrive early if you know you will need extra time to apply numbing cream.

For optimal results, we ask that you do a clean shave of the area being treated the night before your scheduled appointment.

Laser hair removal is effective when the laser targets the root of hair. If hair is present, the laser cannot properly penetrate your skin to get to the root. Having visible hair can even cause discomfort during the treatment.

For best results, you may be instructed NOT to shave your facial hair before your treatment so that the nurse can properly evaluate the growth pattern and thickness of the hairs to be treated.

1. Expect your nurse to confirm medical questions with you to ensure that you are cleared for treatment.
2. Expect your nurse to draw guidelines on your body using a white cosmetic pencil. These lines are temporary and can be easily wiped away with soap and water.
3. Please let your nurse know if you are uncomfortable at anytime during the treatment.
4. Expect your nurse to recommend an optimal time-frame for you to return to your next treatment session.

1. Please follow the After Care Instructions and any advice given by your nurse.
2. After receiving your first laser hair removal treatment, you may experience tiny hairs starting to push its way through the skin. This is a natural process of the hair since the follicles are no longer there to hold the root in place. Although tempting, DO NOT pick or tweeze the hairs. Just allow the hairs to fall off on its own. It’s OK to shave if needed.
3. You may shower as normal, but please avoid very hot water, steam rooms, saunas, and hot baths for the first 3-4 days.
4. Use a  loofah with body soap to gently cleanse the treated area.
5. Be sure to follow-up with your scheduled appointment on time for best results.

Our patients typically need 6-8 treatments for best results. Treatments are usually scheduled 4-6 weeks apart. However, based on several factors such as age, gender, skin type, and tolerance level, each patient will experience different results at different time intervals.

There are three stages of hair growth phases. Each strand of hair on the human body is at its own stage of development. Once the cycle is complete, it will start again. In addition, there is a dormant phase where hair remains “asleep” for 1-4 months before starting to emerge. That means, at around your third session, it is very common to experience an influx of hair growth. This is an added reason why patients are encouraged to follow-through with each appointment and plan for a minimum of 6 sessions for best results.

If you’re not able to shave your back prior to treatment, you should let the receptionist know at the time you make the appointment. You will be asked to arrive 10-15 minutes prior to your treatment so that a nurse can shave for you. We charge you 20% of the cost of the treatment area(s) that you planned to have us shave for you.

For best results, we ask that you wait a minimum of 2 weeks and until you can see the hair to grow back. Laser is effective when the root of the hair follicle is in tact.

For your safety, we ask that you wait minimum of 2-3 weeks and until your tan goes away to help reduce the chances of complications (e.g. spotting) during treatment.